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Explore Your Legal Rights at metah44

At metah44, the terms governing your account, your data, and how we operate are written to be clear and specific — not buried in language designed to confuse.

Polisi PrivasiTerma PerkhidmatanHak PenggunaPerlindungan DataHubungi Kami

Browse Lobby Read FAQ

Browse the Terms That Govern Your Account

metah44 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Your use of metah44 is subject to the terms set out on this page, which apply to account creation, deposits via Touch 'n Go, GrabPay, Boost dan FPX, withdrawals, and all interactions with our lobby. Access to our services depends on the laws applicable in your

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region — where local law in Malaysia permits, you may open and operate an account under these terms. We update these terms when our processes or legal obligations change, and we will notify you by email before material changes take effect. Continuing to use your account
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after the effective date of any update means you accept the revised terms. If you disagree with a change, you may close your account at any time by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

SALURAN BANTUAN UNDANG-UNDANG

Open a Legal Query With Our Team

Team online

E-mel Privasi

Send your data-access request, deletion request, or policy question to our privacy team by e-mel. We aim to respond within five business days. Keep a copy of your request for your records.

Live Chat

For immediate questions about your account terms, cookie settings, or consent preferences, our live chat team is available around the clock to walk you through the relevant policy section.

Borang Aduan Rasmi

If your concern is not resolved through chat or e-mel, submit a formal complaint using our structured complaint form. We log every submission and commit to a written resolution within fourteen days.

PENGENDALIAN DATA DAN KESELAMATAN

See How We Handle Your Data and Account

Every data practice at metah44 is designed around transparency — here is what we actually do, and who to contact when you need a change.

Pengumpulan Data

We collect only what is needed to run your account: name, contact details, payment method identifiers for Touch 'n Go, GrabPay, Boost dan FPX, and session activity. We do not sell this data to third parties.

Penggunaan Kuki

Cookies on metah44.com are used for session management, fraud detection, and lobby personalisation. You can adjust your cookie preferences at any time through the settings panel in your account dashboard.

Keselamatan Akaun

Account access is protected by password hashing, two-factor authentication, and automated suspicious-login alerts. If we detect unusual access, we lock the session and notify you immediately via the e-mel on file.

Tempoh Penyimpanan Data

We retain account data for as long as your account remains active and for a period required by applicable law after closure. You may request a summary of held data at any time by contacting our privacy e-mel.

Hak Akses dan Pembetulan

You have the right to access, correct, or request deletion of your personal data held by us. Submit your request by e-mel and we will verify your identity before processing any change, usually within five business days.

Pegawai Privasi

Our designated Privacy Officer reviews all data-related complaints and escalations. Contact details are in the footer of this page. If you are unsatisfied with our response, you may escalate to the relevant authority where local law permits.

Switch Through Common Legal Questions

These answers address the questions we receive most often about account terms, data rights, and policy changes at metah44.

We collect your name, e-mel address, contact number, payment method identifiers (Touch 'n Go, GrabPay, Boost dan FPX), and session activity logs. This data is used solely to operate your account and detect fraud.

Yes. Send a written request to our privacy e-mel with your account username. After verifying your identity, we will deliver a structured copy of your data within five business days, at no charge.

Submit a deletion request via our privacy e-mel or formal complaint form. We will process it within fourteen days, subject to any retention obligations imposed by applicable Malaysian law on financial transaction records.

We share data only with payment processors (such as those handling Touch 'n Go and FPX transactions) and fraud-prevention services necessary to run your account. We do not sell your data to advertisers or data brokers.

After account closure, we retain financial transaction records for the period required by applicable law. Other personal data is deleted or anonymised once that retention period expires, unless you have an unresolved dispute on file.

Log in and navigate to the Account Settings page to update your contact details. For changes to your registered identity documents, contact live chat or send a request by e-mel for manual verification.

We notify you by e-mel before any material change to our terms takes effect. If you do not agree with the revised terms, you may close your account before the effective date by contacting our support team directly.

Explore Your Legal Rights at metah44

Open a Legal Query With Our Team

E-mel Privasi

Live Chat

Borang Aduan Rasmi

See How We Handle Your Data and Account

Pengumpulan Data

Penggunaan Kuki

Keselamatan Akaun

Tempoh Penyimpanan Data

Hak Akses dan Pembetulan

Pegawai Privasi

Switch Through Common Legal Questions

01 Apakah data peribadi yang metah44 kumpulkan daripada saya?

02 Bolehkah saya meminta salinan data peribadi saya?

03 Bagaimana saya boleh meminta pemadaman data saya?

04 Adakah metah44 berkongsi data saya dengan pihak ketiga?

05 Apakah yang berlaku kepada data saya selepas akaun ditutup?

06 Bagaimana saya boleh mengemaskini maklumat akaun atau e-mel saya?

07 Apakah yang perlu saya lakukan jika saya tidak bersetuju dengan perubahan terma?

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