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How metah44 Protects Your Personal Data

Your personal data belongs to you, and at metah44 we handle it with that principle at the centre of every decision we make.

Data collected only as neededStored on encrypted serversNo sale of personal data to third partiesYou may request deletion anytimeAvailable where local law permits

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Scope of This Policy and Your Rights

metah44 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data we process when you interact with metah44, including when you register an account, make a deposit via Touch 'n Go, GrabPay, Boost dan FPX, or contact our support team. We collect only the data necessary to operate your

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account and process transactions — such as your name, contact details, and payment identifiers. We do not store full payment card numbers or wallet credentials on our servers. Access to our platform depends on local law, and this policy governs data handling for accounts where access
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is permitted under applicable Malaysian regulations. Data processed through payment rails — whether Touch 'n Go, GrabPay, Boost dan FPX — is subject to the respective provider's data terms in addition to ours. You have the right under applicable law to access, correct, and request deletion
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of your personal data held by us.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us on Privacy Matters

Team online

Email Privacy Team

Send a written request to our dedicated privacy address and we will respond within three business days. Include your registered email and the specific data concern you need resolved.

Live Chat Support

Our live chat team is available around the clock to log your privacy request and route it to the correct department. Start a chat from any page on metah44.com to begin.

In-Account Request Form

Log into your account, navigate to the Privacy section under Settings, and submit a formal data access, correction or deletion request directly — no additional contact needed.

AMALAN PERLINDUNGAN DATA

How We Handle Data, Cookies and Account Security

Every layer of our data handling is designed so you stay in control. Here is what we put in place across collection, storage, retention, and your right to make changes.

Data Collection

We collect your name, email address, phone number and payment identifiers when you open an account. We collect only what is operationally necessary — we do not request data beyond what your account and transaction history require.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences through your browser settings at any time; disabling analytics cookies does not affect account functionality.

Account Security

Account access is protected by password hashing and optional two-factor authentication. We never store passwords in plain text, and our security team monitors for unusual login attempts around the clock to flag suspicious activity promptly.

Data Retention

We retain your account data for as long as your account is active and for the statutory period required under Malaysian financial regulations after closure. Once that retention window closes, data is securely deleted from our systems.

Third-Party Sharing

We share data only with payment processors like Touch 'n Go, GrabPay, Boost dan FPX, and with regulatory bodies where local law requires disclosure. We do not sell or rent your personal data to marketers or any other commercial third parties.

Requesting Changes

You can update your contact details directly in account Settings. To correct payment-linked records or request full deletion, submit a formal request via email or the in-account form and we will process it within seven working days.

Your Privacy Questions Answered

These questions cover the data rights and privacy practices that our account holders ask about most. If your specific question is not here, reach us through live chat or email and we will respond directly.

We collect your full name, email address, phone number and a copy of identity documents where local law requires verification. We collect this data strictly to open and maintain your account and to comply with applicable Malaysian regulations.

We share data only with payment processors — including Touch 'n Go, GrabPay, Boost dan FPX — and with authorities where disclosure is required by law. No personal data is sold or passed to commercial third parties for marketing purposes.

Log in and go to Settings, then Privacy, to submit a formal data access request. Alternatively, email our privacy team with your registered address. We will send a structured copy of your data within seven working days of confirming your identity.

Yes. Submit a deletion request through the in-account form or via email. We will erase your data once the statutory retention period under Malaysian financial regulations has been met, typically after account closure.

We use session cookies for login persistence and analytics cookies to improve page performance. You can disable analytics cookies in your browser without affecting your ability to access your account or complete transactions on metah44.com.

Transaction records are retained for the period mandated by applicable Malaysian regulations, which typically runs several years after account closure. After that statutory window, records are securely purged from our servers and backup systems.

Contact our privacy team directly via email or through live chat on metah44.com. If you are not satisfied with our response, you may also escalate the matter to the relevant data protection authority under Malaysian law where applicable.

How metah44 Protects Your Personal Data

Reach Us on Privacy Matters

Email Privacy Team

Live Chat Support

In-Account Request Form

How We Handle Data, Cookies and Account Security

Data Collection

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

Your Privacy Questions Answered

01 What personal data does metah44 collect when I register?

02 Does metah44 share my data with anyone outside the platform?

03 How do I request a copy of the data metah44 holds about me?

04 Can I ask metah44 to delete my account data permanently?

05 How does metah44 use cookies and can I turn them off?

06 How long does metah44 keep my transaction history?

07 Who do I contact if I believe my privacy rights have been violated?

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